disclaimer: valid only in Argentina's territory
— This policy governs exchanges, returns, and warranties for products sold by BULLBENNY SRL, while upholding the rights granted to you as a consumer under Consumer Protection Law No. 24.240, the Civil and Commercial Code of the Argentine Nation, and other applicable regulations. —
How to request an exchange, return, or warranty claim
You can start the process via our automated exchange and return system or by emailing us at [email protected]
To speed things up, please have the following ready: your order number; the product(s) in question; the reason for the request; and the replacement product or size you would like, if applicable. If the exchange involves a shipping fee payable by you, we will let you know before confirming. As previously mentioned, this applies if the reason is a defect, an error on our part, a warranty claim, or an exercise of your right of withdrawal.
Seasonal Product Exchanges
You may request an exchange for a product within 30 (thirty) calendar days of the purchase or delivery date. Exchanges and/or returns will not be accepted after this 30-day period. To be eligible for an exchange, the product(s) must be unused, clean, in excellent condition, and have the original tags attached; otherwise, the item will be returned to the sender.
You will need to provide the invoice, proof of purchase, order number, email address, or any other information that allows us to identify your purchase. We may verify the product's condition before approving the exchange.
PLEASE NOTE: If the purchase was made during a free shipping promotion or qualified for free shipping by meeting a minimum spend requirement, shipping fees will apply to exchanges. These costs depend on the origin and destination locations; you will be informed of the fees, and payment must be made before the exchange is processed. Shipping fees may also apply to returns. Once authorized by our Online Store Support Team, you also have the option to make exchanges at our stores in Palermo (Malabia 1738, CABA) and Palermo OFF (Arenales 3359, CABA), Monday to Saturday from 12:00 PM to 8:00 PM (*).
Some shipments may be delayed during periods of high demand, but we will get it sorted out :)
(*) Store hours are subject to change without prior notice.
In-Store Pickup
Your In-Store Pickup order will be available for 14 (fourteen) consecutive days starting from the moment the “order is available” notification is sent to the email address you used when making the purchase. If the order is not picked up within this period, we may cancel the order and issue you a credit for the corresponding amount. You do not lose or forfeit what you paid —the credit remains yours.
Once this period expires, BULLBENNY reserves the right to cancel the order and issue a shopping voucher to the customer equivalent to the purchase amount; this voucher is valid for 90 (ninety) consecutive days following the expiration of the pickup period. If this second period expires, the customer will be deemed to have waived the use of their credit. The amount stated on the voucher will not be adjusted to reflect any subsequent increases or decreases in the retail price.
Returns
You have the option to return products (within 10 calendar days of purchase or receipt, whichever applies based on the delivery method) and choose between a refund or a credit note valid for 60 (sixty) calendar days from the purchase date.
Returns may include shipping costs, depending on the origin and destination points; these costs will be communicated to you and must be paid before the return is processed.
Refunds will be processed once the products are received at our offices.
Products must be in the same condition as when they were shipped (clean, unused, and with tags attached); otherwise, the return will not be processed, and the customer will be required to pay for shipping to have the product returned to them. Refunds will be issued within 15 days of the claim being made. The refund amount will be the price originally paid by the customer, regardless of the product's current value at the time of the return. We reserve up to 30 days to process a return. Refunds will be issued via the original payment method; partial monetary refunds are not available, so partial returns will be handled via credit notes. Monetary refunds are not available for products purchased with special discounts or promotions; credit notes will be issued instead. If stock is unavailable, the purchase may be cancelled and the payment refunded. You will be notified as soon as the refund is processed, and it will appear on your bank account or statement according to the processing times of your financial institution.
Shipping costs will not be refunded, as these are services charged by third-party companies independent of BULLBENNY.
How much does my purchase cost?
The rule is simple: we issue credit based on the amount you actually paid for the product, including any discounts or promotions applied at the time of purchase. We never use the list price or the current price at the time of the exchange as the basis for the value. For example: if you bought a product with a list price of $100,000 on sale for $70,000, your exchange credit will be $70,000. If you choose an item that costs more than your credit amount, you will pay the difference; If you choose a less expensive item, the remaining balance in your favor will be issued as a credit voucher; Discounts or promotions from your original purchase do not automatically carry over to the new product, unless they are still valid and apply to the new purchase as well.
Size Exchange for the Same Product
If you simply need to exchange the same item for a different size, there is no additional cost. We will not charge you for, nor refund you, any price difference (subject to stock availability). This applies even if the promotion under which you made the purchase has ended. A price difference may apply if you wish to exchange the item for a different model, color, or product instead.
Shipping costs for exchanges
If you prefer to make the exchange at one of our participating BULLBENNY stores, there will be no shipping cost (subject to stock availability). If you prefer to exchange the item remotely —via mail, courier, home pickup, or another service— you will be responsible for the shipping costs. This may include both the pickup of the item you wish to exchange and the delivery of the new one. We will inform you of the cost before you confirm the process so you know exactly what you will be paying.
IMPORTANT: This applies regardless of whether your original purchase included free, subsidized, or promotional shipping. And whenever a participating store is available, you have the option to visit us in person.
Preparation or Shipping Errors
If you receive a product different from the one you purchased —such as the wrong size, an incorrect quantity, or anything else that does not match your order— it is considered our error. Consequently, we will cover all costs to resolve the issue, including the pickup of the incorrect item and the shipment of the correct one, or an alternative solution proposed by BULLBENNY.
Quality, Manufacturing, or Construction Defects
If your product has a defect regarding quality, manufacturing, materials, workmanship, or functionality, your claim is governed by Law No. 24.240 and the Civil and Commercial Code concerning warranties and defects—this is distinct from a voluntary commercial exchange, and your legal rights are always guaranteed. If the product needs to be transported to honor the warranty, we will cover the associated costs. We may request photos, purchase details, and—if necessary—the product itself for evaluation (this does not imply a waiver of your rights). However, normal wear and tear, damage caused by misuse, failure to follow care instructions, accidents, or subsequent modifications will be evaluated on a case-by-case basis in accordance with applicable regulations.
Right of Withdrawal for Online Purchases
If you made a purchase in our online store, you have the right to withdraw from your purchase within 10 (ten) calendar days, in accordance with Law No. 24.240 and the National Civil and Commercial Code. You may exercise this right via the **Withdrawal Button** or through any of our standard contact channels. There is no cost to you, and return shipping expenses are covered by BULLBENNY.
Promotional, Sale, or Other Collection Items
Items purchased during promotions, at a discount, using promo codes, or from "Other Collections," sales, or online events may also be exchanged, subject to the timeframes and conditions of this policy. If you exchange an item for another product, you will be credited the exact amount you paid.
Credit balances and credit notes
When you are entitled to a credit balance due to an exchange, it is calculated based on the amount you actually paid (never on the list price). If we issue a credit note or credit voucher, its use and validity will be subject to the applicable timeframes. Important: a credit note or credit voucher issued for an exchange is different from a monetary refund resulting from a change of mind, a warranty claim, or non-performance.
Out of Stock
If the size or product you requested for your exchange is out of stock, you can:
- choose another product using your available credit;
- wait for a restock (if it is scheduled);
- or opt for any other applicable product(s).
A lack of stock will never alter the value of your credit. If we are unable to fulfill a purchase that has already been confirmed and paid for —due to a lack of stock or any other reason on our end— we will offer you the alternatives required by law, including a refund where applicable.
Legal Framework
This policy is always interpreted of Consumer Protection Law No. 24.240, the National Civil and Commercial Code, the regulations of the Autonomous City of Buenos Aires where applicable, and other prevailing public policy provisions. No clause herein may be construed as overriding your inalienable consumer rights; in the event of a conflict between this policy and a mandatory legal provision, the law prevails.
disclaimer: valid only in Argentina's territory
(*) Schedules may be modified without prior notice.
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If you have any questions, email us at [email protected] and we’ll help you with whatever you need :)
